Dark Feature - Synchronizers are hidden by default

We recommend using Automation instead of Synchronizers. Automation is safer, provides additional functionality and flexibility, and uses fewer system resources.

To enable synchronizers, see Advanced Configuration and Dark Features.

A synchronizer can be in one of the following states:

  • Disabled - the background incremental synchronization is not running. You can run resync to do a one-time full sync.
  • Enabled - the background incremental synchronization is running. When a change is detected, synchronization applies the change to the other part of the synchronous link as soon as possible, typically within several seconds.
  • Not Available - the synchronizer is installed but it cannot run any synchronization. The possible reasons are changes in Jira configuration or lack of permissions from the user.
Synchronizers are disabled by default. After installation, they must be enabled, typically with a resync. 

Turning a Synchronizer On

To enable an inactive synchronizer:

  1. Open the synchronization settings page for the structure.
  2. Find the synchronizer and click the Enable link.
  3. Alternatively, you can click Resync and Enable to resync and enable the synchronizer immediately after the resync finishes.

Turning a Synchronizer Off

To disable an active synchronizer:

  1. Open the synchronization settings page for the structure.

  2. Find the synchronizer and click the Disable link. 

    If the synchronizer is currently running a sync, it will be allowed to finish.