If a Structured JQL query doesn't work as expected, please try the following steps.

  1. Double-check if the query itself correctly expresses what you are searching for.
  2. It's likely the Jira indexes that are used for searching have become corrupt. Please try to do a full reindex of Jira — note that you should use Lock Jira and rebuild index option, the other one is known to not help when indexes are corrupted.

  3. If the query still returns strange results, please go to the Structured JQL Troubleshooting page and follow the instructions outlined there:

    <base URL>/secure/StructuredJqlTroubleshooting.jspa
    CODE

    Here, base URL refers to the Jira base URL.
    On this page, you will be able to run a Structured JQL query and collect extensive logs which we at Tempo can inspect in order to track down the issue.


Need help or have questions? Contact Tempo Support.