When you need to send files to Tempo support team, please use one of the following methods (listed in the order of preference).
1. Attach to the Support Request in Service Desk (Preferred)
File size limit: 20 MB
If the files pertain to a Support Request, please use Tempo Support to upload and attach the files to the ticket. Size limit is 20 MB per upload.
2. Upload Files Directly to Our Server
File size limit: 5 GB
If you need to send us files larger than 20 MB, please let us know via Tempo Support. We will send you a custom link that will allow you to upload such files directly to our secure server.
The files you have uploaded are safe – they cannot be accessed by anyone except Structure Support.
