Message-ID: <1658263933.15180.1711689646120.JavaMail.appbox@confluence> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_15179_1513126896.1711689646120" ------=_Part_15179_1513126896.1711689646120 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html Sending Files to Support Team

Sending Files to Support Team

When you need to send files to ALM Works support team, please us= e one of the following methods (listed in the order of preference).

1. Attach to the Suppo= rt Request in ALM Works Service Desk (Preferred)

File size limit: 20 MB

If the files pertain to a Support Request on https:/= /support.almworks.com, please use Service Desk to upload and attach the= files to the ticket. Size limit is 20 MB per upload.

2. Send Files by E-mail

File size limit: 20 MB

You can send the files to support@almworks.com. Maximum total attachments size = is 20 MB.

If you don't have a preceding e-mail communication with support about th= e problem in question, please add a short comment or a reference to the pro= blem being diagnosed.

3. Upload Files Directly to Our Server

File size limit: 5 GB

If you need to send us files larger than 20 MB, please let us know. We w= ill send you a custom link that will allow you to upload such files directl= y to our secure server.

The files you have uploaded are safe =E2=80=93 they cannot be accessed b= y anyone except ALM Works support.

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