Message-ID: <1817235181.16110.1711724488732.JavaMail.appbox@confluence> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_16109_1511740060.1711724488732" ------=_Part_16109_1511740060.1711724488732 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html Product Retirement Notice

Product Retirement Notice

As of December 15, 2017, Pocket Desk iPhone app and Pocket Desk Connecto= r for Jira are retired and archived. The server providing push notification= services is taken down.


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Mes= sage from Igor Sereda, CEO of ALM Works:

We started Pocket Desk three and a half years ago, aiming to close a not= ification gap for Jira Service Desk agents. Unfortunately, over time, the p= roduct failed to gain any considerable traction. There are many things we m= ight have done differently =E2=80=94 include more features, include an Andr= oid version of the app, do more aggressive marketing =E2=80=94 but in the e= nd it seems that the market for this solution does not justify the effort n= eeded to continue working on it.

With that in mind, we decided to discontinue working on Pocket Desk. It= =E2=80=99s not an easy decision, but I think it=E2=80=99s best we call the = things what they are and communicate the situation clearly to our customers= . The product is going to be archived later this year.

I understand this might be disappointing to several our customers who ha= ve purchased a license, believing that this product is going to be further = developed and improved. I sincerely apologize. We=E2=80=99ll try to make it= up to you.

You can request a refund for any Pocket Desk Connector license purchased= during year 2017. To do so, please send an email to support@almworks.com with you= r license SEN number. Alternatively, if you=E2=80=99re using other products= from ALM Works, we can credit the amount paid for Pocket Desk license to y= our next purchase or renewal of a different product.

Going further, we=E2=80=99re currently discussing making Pocket Desk ope= n-source. If you=E2=80=99re interested in access to the source code of both= Jira and iPhone apps, please write me to sereda@almworks.com.

Thank you for understanding and feel free to write me if you have any qu= estions or concerns.

Igor 

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