Message-ID: <315962349.13806.1711670762837.JavaMail.appbox@confluence> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_13805_899736446.1711670762837" ------=_Part_13805_899736446.1711670762837 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html How to Clear Local Database

How to Clear Local Database

Purpose

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Clearing local database (and following reloading issues from server) may= be required to optimize Deskzilla performance, or to reset local database = that has invalid state.

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When you clear the local database, you remove all issues and metadata do= wnloaded from the server. Local tags, local changes and some other informat= ion is also removed.

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Preparations

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Please make sure you have all your information backed up, as described b= elow.

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Upload all local c= hanges
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When database is cleared, all local changes are lost. So before proceedi= ng, upload all changes you don't want to lose to the server. To do so, use = menu Connection | Upload Changes and wait until Synchr= onizing... message in the status bar disappears.

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Back up local tags
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If you use Favorites or other local tags, and would like to keep them af= ter database is cleared, you need to back them up. Export all the tags you = would like to preserve using Local Tags Export and Import. You will need to import t= hem back after database is cleared.

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Back up workspace
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This will make sure you will be able to run Deskzilla with the old works= pace if anything goes wrong. See How to Backup Your Workspace.

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Procedure

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To clear Deskzilla local database:

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  1. Make sure you have uploaded local changes, backed up local tags and bac= ked up workspace, as advised above.
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  3. Stop Deskzilla if it is running.
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  5. Locate workspace director= y .
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  7. Manually remove the following from the workspace directory:=20
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    1. files items.db and items.db-journal, = whichever are present;
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    3. db sub-directory, if present;
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    5. system and system2 sub-directories, w= hichever are present.
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  9. Start Deskzilla.
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  11. Run full synchronization using menu Connection | Reload Bugzill= a Configuration. (The full synchronization may have started on its= own - see the application status bar.)
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  13. Run queries that you'd like to have downloaded to the local database.=20
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