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Clearing local database (and following reloading issues from server) may= be required to optimize Deskzilla performance, or to reset local database = that has invalid state.
=20When you clear the local database, you remove all issues and metadata do= wnloaded from the server. Local tags, local changes and some other informat= ion is also removed.
=20Please make sure you have all your information backed up, as described b= elow.
When database is cleared, all local changes are lost. So before proceedi= ng, upload all changes you don't want to lose to the server. To do so, use = menu Connection | Upload Changes and wait until Synchr= onizing... message in the status bar disappears.
=20If you use Favorites or other local tags, and would like to keep them af= ter database is cleared, you need to back them up. Export all the tags you = would like to preserve using Local Tags Export and Import. You will need to import t= hem back after database is cleared.
=20This will make sure you will be able to run Deskzilla with the old works= pace if anything goes wrong. See How to Backup Your Workspace.
=20To clear Deskzilla local database:
=20