Page History

To be able to synchronize start working with Bugzilla it is necessary to configure a connection with Bugzilla connection(rephrase). Create a new connection when running Deskzilla for the first time.

Creating New Connection

To create a new connection, do the following:

1. Select New Bugzilla Connection from the Connection menu item.
2. In the pop-up window New Connection Wizard specify the Bugzilla URL, login and login credentialspassword.
3. !! change to TIPSelect If anonymous access is selected, the application works in read-only mode and the user cannot modify any bugs or create new ones.
4. Click the Advanced Settings ... button to configure the following parameters if necessary (no need to change in most cases):
   1. E-mail suffix (What is it?e-mail is defauls. however BZ can be configured to accept name as login and email suffix is configured separately)
   2. Charset for interacting with Bugzilla over HTTP (not necessary for 3.0 and later)
   3. Timezone (server timezone)
   4. HTTP Proxy
5. After all required parameters are specified, click Next.
6. If your Bugzilla is configured to use e-mail suffix and your login name is does not look like your e-mail address, you are prompted to provide your e-mail addresssuffix (if your BZ does not use ES - click next).
7. After that, Deskzilla will try to connect to server. If there are connection problems, a notification with a possible reason is shown (i.e. for example, "Invalid Username Or Password").
8. If the connection is configured correctly, you are prompted to select the products selection window is shown. Select the products you want to work with and click Next.

   Tip
   When adding products select only the necessary ones as this will reduce the local database size and ensure optimized application performance.

   # Specify the connection name and finish the connection configuration.

After the connection is configured Deskzilla will automatically synchronize with download Bugzilla configuration (products, versions, etc) from the selected Bugzilla server.

Viewing, Modifying, and Removing Connection SettingsTo see connection settings, select Show Connection Info from the Connection menu.

To modify connection settings,

• select Edit Connection Settings either from the Connection menu or
• from the connection context menu by right-clicking the connection name in the Navigation

...

• Area. After that go through the same steps as for a new connection creation.

To remove a connection,

• select Remove

...

• Connection from the Connection menu

...

• .
• Right-click the connection name in the Navigation

...

• Area and select Remove Connection.