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When adding a new connection select only the products you are going to work with. This will reduce the local database size and time required for its update. |
Loading configuration
When a new connection is added Deskzilla downloads its configuration (version, workflow, products, components, etc). Every 12 hours Deskzilla automatically checks for configuration updates and if there are any changes, reloads configuration from the server.
You may need to reload configuration manually. For example, you know that the configuration was changed and you need to work with those changes (for example, a new version of the product was added). To reload Bugzilla configuration, select the connection to update and select Reload Configuration from the Connection menu or press CTRL + F5. This will download both configuration updates and bugs changes.
Queries synchronization
When a new connections is created all its queries are unsychronized. When a query is ran for the first time Deskzilla runs it on the Bugzilla server and retrieves all the bugs the query contains from the server. After this is done a blue label next to the query will show the number of bugs it contains 
. Naturally all sub-queries of the synchronized query are also synchronized.
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It is recommended to run the All Bugs query when a new connection is added. It will take some time, but since it is the root query and contains all the bugs, all other queries will be synchronized as well and from that moment you will work with the local database only, which Deskzilla will continuously keep up-to-date. |
Bug details download
When running a query an unsynchronized query for the first time Deskzilla downloads most of the bug details, however some of them are downloaded later, when you open a bug details. This is reflected in the bug info bar at the bottom of the bug details area. To download all details for a set of bugs, select these bugs in the bug table, right-click them and select Download All Details or press SHIFT + F5.
If bug details were downloaded before, but you want to make sure the bugs you are viewing have all the latest updates, select and right-click them and select Reload All Details or press SHIFT + F5.