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When a new connections is created all its queries are unsychronizedunsynchronized. When a query is ran for the first time Deskzilla runs it on the Bugzilla server and retrieves all the bugs the query contains from the server. After this is done a blue label next to the query will show the number of bugs it contains 
. Naturally, all sub-queries of the synchronized query are also synchronized.
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It is recommended to run the All Bugs query when a new connection is added. It will take some time, but since it is the root query and contains all the bugs, once the process is finished all other queries will be synchronized as well and from that moment you will work with the local database only, which Deskzilla will keep continuously keep up-to-date. |
If at some point Deskzilla detects that the query may not be up-to-date, the blue label with the number of bugs is removed. If you run the query in this situation Deskzilla will first show the bugs based on the local database data and run the update process in the background.
Bug details download
When running an unsynchronized query for the first time Deskzilla downloads most of the bug details, however some of them are downloaded later, when you open a bug details. This is reflected in the bug info bar at the bottom of the bug details area. To download all details for a set of bugs, select these bugs in the bug table, right-click them and select Download All Details or press SHIFT + F5.
If bug details were downloaded before, but you want to make sure the bugs you are viewing have all the latest updates, select and right-click them and select Reload All Details or press SHIFT + F5.
Status bar at the bottom of the page shows the number of bugs in the local database and the synchronization status 
.