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If at some point Deskzilla detects that the query may not be up-to-date, the blue label with the number of bugs is removed. If you run the query in this situation Deskzilla will first show the bugs based on the local database data and run the update process in the background.
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If a connection is modified all its bugs and queries should be synchronized again, because the change of the user, for example, may affect the query results.
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You can also view the query results in the browser. To do that, right-click the query and select Open Query in a Browser. Please note, that for technical reasons this function may return more bugs in the browser than there are in the query. |
Bug details download
When running an unsynchronized query for the first time Deskzilla downloads most of the bug details, however some of them are downloaded later, when you open a bug details. This is reflected in the bug info bar at the bottom of the bug details area 
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