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However, there is a number of situations when changes made by two users are not consistent; for example, when both users change the same field. In this situation Deskzilla will detect this inconsistency during the synchronization (download or upload) and will show the notification about the conflict and synchronization problem in the status bar 
. Click the conflict icon 
to see the bugs which have conflicts. Right-click one of the bugs and select Merge (press CTRL + ALT + M) or click the Merge icon on the bug status bar at the bottom of the bug details area.
In the Merge dialog you can see the list of fields which are conflicting, their initial values, your values and the values submitted by other user. In the bug details form select the values for these fields which you want to upload and click the Upload button. 