To support the offline work and reduce the volume of downloads from the server, Deskzilla works with the local database and all the information available in Deskzilla is taken from it. To ensure the information in the local database is always up-to-date and has all the recent changes made in Bugzilla, Deskzilla regularly sends a request to the server to get the change log and if necessary downloads all the recent changes. By default this synchronization is ran runs every 150 seconds (if there is a server connection). Synchronization runs in the background and since the updates are done regularly the amount of downloaded information is usually small and does not affect application performance. You can also run synchronization manually by clicking the Get Changes Now button 
on the application toolbar or pressing F5.
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When a new connection is added Deskzilla downloads its configuration (version, workflow, products, components, etc). Every 12 hours Deskzilla automatically checks for configuration updates and if there are any changes, reloads configuration from the server to get the latest updates.
You may need to reload configuration manually. For example, you know that the configuration was changed and you need to work with those changes (for example, a new version of the product was added). To reload Bugzilla configuration, select the connection to update and select Reload Configuration from the Connection menu or press CTRL + F5. This will download both configuration updates and bugs bug changes.
Queries synchronization
When a new connections is created all its queries are unsynchronized. When a query is ran for the first time Deskzilla runs it on the Bugzilla server and retrieves all the bugs the query contains from the server. After this is done a blue label next to the query will show shows the number of bugs it contains 
. Naturally, all sub-queries of the synchronized query are also synchronized.
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If at some point Deskzilla detects that the query may not be up-to-date, the blue label with the number of bugs is removed. If you run the query in this situation Deskzilla will first show the bugs based on the local database data and run the update process in the background.
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You can also view the query results in the browser. To do that, right-click the query and select Open Query in a Browser. Please note, that for technical reasons this function may return more bugs in the browser than there are in the query. |
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When running an unsynchronized query for the first time Deskzilla downloads most of the bug details, however some of them are downloaded later, when you open a bug details. This is reflected in the bug info bar at the bottom of the bug details area 
are.
To download all details for a set of bugs, select these bugs in the bug table, right-click them and select Download All Details or press SHIFT + F5.
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