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{workflow-include} {panel}This article applies to: *Deskzilla
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Panel

This article applies to: Deskzilla 1.x-2.x,

JIRA

Client

1.x-2.x

*

.


For

clarity,

this

article

is

written

about

JIRA

Client,

but

it

applies

to

Deskzilla

as

well.

{panel} h2. Problem When application is started, it only shows a splash screen and hangs. h2. Possible Causes and Solutions h4. Corrupt _config.xml_ _config.xml_ is the main configuration file for JIRA Client. It is a known problem that when it becomes corrupt, JIRA Client may hang like described in the Problem section. Please refer to *Restore your queries from backups* from the "[Restoring config.xml File from Backups]" article to verify this possible cause and try a solution.

Problem

When application is started, it only shows a splash screen and hangs.

Possible Causes and Solutions

Corrupt config.xml

config.xml is the main configuration file for JIRA Client. It is a known problem that when it becomes corrupt, JIRA Client may hang like described in the Problem section.

Please refer to Restore your queries from backups from the "Restoring config.xml File from Backups" article to verify this possible cause and try a solution.