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{workflow-include} {panel}This article applies to: *Deskzilla 1.x-2.x, JIRA Client 1.x-2.x*. For clarity, this article is written about JIRA Client, but it applies to Deskzilla as well. |
Problem
When application is started, it only shows a splash screen and hangs.
Possible Causes and Solutions
Corrupt config.xml
config.xml is the main configuration file for JIRA Client. It is a known problem that when it becomes corrupt, JIRA Client may hang like described in the Problem section.
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h2. Problem
When application is started, it only shows a splash screen and hangs.
h2. Possible Causes and Solutions
h4. Corrupt _config.xml_
_config.xml_ is the main configuration file for JIRA Client. It is a known problem that when it becomes corrupt, JIRA Client may hang like described in the Problem section.
Please refer to *Restore your queries from backups* from the "[Restoring config.xml File from Backups]" article to verify this possible cause and try a solution.
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