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This article applies to: *Deskzilla 1.x-2.x0, JIRA Client 1.x-2.x0, and connecting to Bugzilla and JIRA servers via https://... connections.
For clarity, this article is written about JIRA Client and JIRA, but it applies to Deskzilla / Bugzilla as well.

This does not apply to JIRA Client version 2.1 and later and Deskzilla version 2.1 and later, as the issue has been solved.

Problem

The problem is that JIRA Client cannot connect to JIRA over a secure connection (for example, to the url https://jira.company.com), with the following error text:

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If you downloaded JIRA Client without bundled Java, or run it with .bat / .sh script, then you probably should know which Java does JIRA Client use, or you can find out by inspecting your PATH and JAVA_HOME variables.

2.

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Locate cacerts Key Store File

The location of cacerts is jreHome/lib/security/cacerts, where jreHome is the home path of the JRE in use. (Note that if you're using a JDK, then jreHome would be jdkHome/jre.)

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