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This will make sure you will be able to run JIRA Client with the old workspace if anything goes wrong. See How to Backup Your Workspace.


To clear Deskzilla JIRA Client local database:

  1. Make sure you have uploaded local changes, backed up local tags and backed up workspace, as advised above.
  2. Stop JIRA Client if it is running.
  3. Locate workspace directory.
  4. Manually remove items.db and items.db-journal files in the workspace directory.
  5. Start JIRA Client.
  6. Run full synchronization using File | Synchronize menu item. (The full synchronization may have started on its own - see the application status bar.)
  7. Run queries that you'd like to have downloaded to the local database.