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This article applies to: Deskzilla 1.x-2.x, JIRA Client 1.x-2.x.
For clarity, this article is written about JIRA Client, but it applies to Deskzilla as well.

Problem

When application is started, it only shows a splash screen and hangs.

Possible Causes and Solutions

Corrupt config.xml

config.xml is the main configuration file for JIRA Client. It is a known problem that when it becomes corrupt, JIRA Client may hang like described in the Problem section.

Please refer to Restore your queries from backups from the "Restoring config.xml File from Backups" article to verify this possible cause and try a solution.