I try to install (enable) Structure plugin, but it doesn't work. When I reload Plugin Manager page, Structure plugin is disabled. What is the problem?
Structure plugin may fail to start due to the following reasons. To better understand what's going on, check JIRA logs (catalina.out
or jira-application.log
) and verify each of the following possible causes.
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Structure database cannot be created or opened, filesystem read-only or fullStructure stores all its data in Possible actions:
See also: Structure Files Location Some of the required system plugins are disabledStructure relies on some of the system plugins. If they are disabled, you may get all kind of weird messages from JIRA when it tries to start Structure. Note that it is quite likely that the error messages will be completely unrelated to the disabled plugins. For example:
Possible actions:
If for some reason you need to keep some of the plugins disabled, and Structure wouldn't start without them, please write to support@almworks.com. Incomplete download or corrupt plugin JAR fileIt is possible for the Plugin Manager to download the plugin JAR file only partially, if there are any problems with the server or the connection. Also, it has been reported that if you download the plugin manually with Internet Explorer, it completely messes up the JAR file and turns it into a ZIP file with absolutely invalid content. To verify that you have a correct JAR file, locate plugin JAR in Incorrect JIRA setupA symptom that provides evidence in favor of this cause is that JIRA application logs contain one or several lines that look like the following:
In order for Structure plugin to work, it requires some of standard Atlassian plugins, such as the one that allows Structure to post to the Activity Streams. We have been reported of cases where these plugins cannot start because |
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If none of the above help resolve the problem, please contact ALM Works support. |