Deskzilla application allows users to customize the bugs workflow by defining a set of actions which can be applied to a bug or a number of bugs. The actions (for example, Resolve As, Reassign, Close, etc) are defined in the XML file and can be accessed through the Workflow drop-down menu on the Bugs Toolbar.
Below is the explanation of the XML file structure, which will allow you to create new actions and modify the existing ones.
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