A synchronizer is disabled by default and it's usually explicitly enabled after it is installed into a structure, probably with a resync. The following list summarizes the possible states of a synchronizer:
- Disabled - the background incremental synchronization is not running. You can run resync to do a one-time full sync.
- Enabled - the background incremental synchronization is running. When a change is detected, synchronization applies the change to the other part of the synchronous link as soon as possible, typically within several seconds.
- Not Available - the synchronizer is installed but it cannot run any synchronization. The possible reasons are changes in JIRA configuration or lack of permissions from the user.
To disable an active synchronizer:
- Open synchronization settings page for the structure.
- Find the synchronizer and click Disable link.
If the synchronizer is currently running a sync, it will be allowed to finish.
To enable an inactive synchronizer:
- Open synchronization settings page for the structure.
- Find the synchronizer and click Enable link.
- Alternatively, you can click Resync and Enable to resync and enable immediately after resync finishes.
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