Reason: Diagnose a problem in the application that does not manifest itself as an Exception.
Result: More extensive information in Deskzilla log files.
Procedure:
- Shut down Deskzilla if it is running.
- Start Deskzilla with debugging options:
ordeskzilla_verbose.bat
ordeskzilla.exe \-J-Ddeskzilla.debug=true \-J-Dbugzilla.dump=all \-J-Ddebug.httpclient=true \-J-ea
java \-Ddeskzilla.debug=true \-Dbugzilla.dump=all \-Ddebug.httpclient=true \-ea \-jar deskzilla.jar
- When Deskzilla starts, try to reproduce the problem that is being diagnosed.
- If you know a workaround for this problem, reproduce the workaround also.
- Shut down Deskzilla.
What's next: Make a zip archive with all log files (all files in "log" sub-directory under Deskzilla Workspace directory), and send it to support@almworks.com. Please do not forget to mention bug ID or forum topic or anything that is enough to identify the issue under investigation. Support team will answer shortly.