This article applies to: Deskzilla 1.x-2.x, JIRA Client 1.x-2.x
For clarity, this article is written about Deskzilla, but it applies to JIRA Client as well.
Purpose
Clearing local database (and following reloading issues from server) may be required to optimize Deskzilla performance, or to reset local database that has invalid state.
When you clear the local database, you remove all issues and metadata downloaded from the server. Local tags, local changes and some other information is also removed.
Preparations
Please make sure you have all your information backed up, as described below.
Upload all local changes
When database is cleared, all local changes are lost. So before proceeding, upload all changes you don't want to lose to the server. To do so, use File | Upload Local Changes menu item and wait until Synchronizing... message in the status bar disappears.
Back up local tags
If you use Favorites or other local tags, and would like to keep them after database is cleared, you need to back them up. Export all the tags you would like to preserve using [Local Tags Export and Import|Local Tags Export and Import]. You will need to import them back after database is cleared.
Back up workspace
This will make sure you will be able to run Deskzilla with the old workspace if anything goes wrong. See [How to Backup Your Workspace|How to Backup Your Workspace].
Procedure
To clear Deskzilla local database:
- Make sure you have uploaded local changes, backed up local tags and backed up workspace, as advised above.
- Stop Deskzilla if it is running.
- Locate [workspace directory|Workspace].
- Manually remove db and system sub-directories in the workspace directory.
- Start Deskzilla.
- Run full synchronization using File | Synchronize menu item. (The full synchronization may have started on its own - see the application status bar.)
- Run queries that you'd like to have downloaded to the local database.