The following instruction lets you collect information about Deskzilla / JIRA Client performance (performance profile) and send it to ALM Works for analysis.
The instruction is written for Deskzilla for convenience; the same applies to JIRA Client.
About file permissions for the snapshots: on Windows, if you are collecting performance profile for "out of memory" problem, please start deskzilla_profile.bat from a command-line prompt that is run as Administrator. This is required because memory profile, unlike CPU profile, will be written to the directory where Deskzilla is installed, which usually requires Administrator privileges. To do that:
|
If ZIP archive is too large for e-mail (10MB or more), please contact support@almworks.com for FTP upload instructions.