When you need to send files to ALM Works support team, please use one of the following methods (listed in the order of preference).
Attach to the Support Request in ALM Works JIRAFile size limit: 50 MB If the files pertain to a Support Request on https://jira.almworks.com, please use JIRA to upload and attach the files to the issue. Size limit is 50 MB per upload.
Send Files by E-mailFile size limit: 20 MB You can send the files to support@almworks.com. Maximum total attachments size is 20 MB. If you don't have a preceding e-mail communication with support about the problem in question, please add a short comment or a reference to the problem being diagnosed. Upload Files via FTPFile size limit: 1 GB Please use FTP only to upload large files.
|