In some situations you may need to make a "thread dump" of the current state of JIRA Client/Deskzilla to help the developers understand what is causing the problem. Here is how to do it.
Run JIRA Client/Deskzilla in verbose mode. To do this, run the script, found in "bin" sub-folder under the program installation folder. The script may be named:
Once you run it you will have a console window with some debugging messages.
You need to run JIRA Client/Deskzilla with a terminal -- either by launching it in verbose mode or launching manually from the command line. Use "ps" utility to learn the process id (PID) of the running application, and then use command "kill -QUIT PID". Thread dump will be printed on the console.