You are viewing documentation for Structure Server and Data Center version 5.5 and patch releases. For other versions, see Version Index or [Structure Cloud].
The user cannot see the Structure menu or access any structures. How do I resolve this problem?
To access Structure:
Configured permissions related to Structure are cached on the server, so for a couple of minutes after permissions are changed the user may not be able to access Structure. These caches will last for approximately 5 minutes before they automatically refresh. After that, the user should be able to use Structure.
To force a cache refresh, the user should do a hard refresh of their browser on any Jira page. After that, they should be able to use Structure immediately. In most browsers, hard refresh is achieved by clicking the Refresh button while holding the Ctrl
or Shift
button. If that doesn't work, check this list of ways to do a hard refresh in all popular browsers on Wikipedia: http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache.