Cloud-based products
Below applies if you're a customer and using Structure Cloud.
Resolution timeframes
These timeframes apply to all cloud-based ALM Works products.
- Critical severity bugs (CVSS v2 score >= 8, CVSS v3 score >= 9) to be fixed in the product within four weeks of being reported
- High severity bugs (CVSS v2 score >= 6, CVSS v3 score >= 7) to be fixed in the product within six weeks of being reported
- Medium severity bugs (CVSS v2 score >= 3, CVSS v3 score >= 4) to be fixed in the product within eight weeks of being reported
- Low severity bugs (CVSS v2 score < 3, CVSS v3 score < 4) may be fixed in the product within 25 weeks of being reported