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Reason: Diagnose a problem in the application that does not manifest itself as an Exception.

Result: More extensive information in Deskzilla log files.

Procedure:

  • Shut down Deskzilla if it is running.
  • Start Deskzilla with debugging options:
      
    deskzilla_verbose.bat
    or
      
    deskzilla.exe \-J-Ddeskzilla.debug=true \-J-Dbugzilla.dump=all \-J-Ddebug.httpclient=true \-J-ea
    or
      
    java \-Ddeskzilla.debug=true \-Dbugzilla.dump=all \-Ddebug.httpclient=true \-ea \-jar deskzilla.jar
  • When Deskzilla starts, try to reproduce the problem that is being diagnosed.
  • If you know a workaround for this problem, reproduce the workaround also.
  • Shut down Deskzilla.

What's next: Make a zip archive with all log files (all files in "log" sub-directory under Deskzilla Workspace directory), and send it to support@almworks.com. Please do not forget to mention bug ID or forum topic or anything that is enough to identify the issue under investigation. Support team will answer shortly.

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