When you need to send files to ALM Works support team, please use one of the following methods (listed in the order of preference).
File size limit: 20 MB
If the files pertain to a Support Request on https://support.almworks.com, please use Service Desk to upload and attach the files to the ticket. Size limit is 20 MB per upload.
File size limit: 20 MB
You can send the files to support@almworks.com. Maximum total attachments size is 20 MB.
If you don't have a preceding e-mail communication with support about the problem in question, please add a short comment or a reference to the problem being diagnosed.
File size limit: 5 GB
If you need to send us files larger than 20 MB, please let us know. We will send you a custom link that will allow you to upload such files directly to our secure server.
The files you have uploaded are safe – they cannot be accessed by anyone except ALM Works support.