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To upgrade Deskzilla, do the following:

  1. Stop Deskzilla if it is running.
  2. Backup your workspace .
  3. Depending on your operation system do the following:
    1. For Windows:
      1. Run the downloaded installation file.
      2. When prompted for installation directory, select the directory used for previous installation.
    2. For Linux - unpack the downloaded archive over the previous version.
    3. For Mac OS X - copy the application from the downloaded image over the previous version.
  4. After launching the new version for the first time, run full synchronization using File | Synchronize menu.
  5. If you're using Bugzilla flags, Deskzilla needs to reload bugs from Bugzilla in order to get information about their flags. Right-click the top-level query that you're using (like "All Open Bugs") and select Reload Query from Server.