You are viewing documentation for Structure Server and Data Center version 5.3 and patch releases. For other versions, see Version Index or [Structure Cloud].
ALM Works support may ask you to collect a Support Zip during a support case investigation.
To collect Support Zip, you will need System Administrator permissions in your JIRA. You will also need a way to transfer files from the host that runs JIRA instance.
If you do not have the required access, please ask your JIRA administrator or your system administrator for assistance.
To collect a Support Zip:
com.almworks
then select logging level DEBUG and click Add.