You are viewing documentation for Structure Server and Data Center version 5.6 and patch releases. For other versions, see Version Index or [Structure Cloud].
If a Structured JQL query doesn't work as expected, please try the following steps.
- Double-check if the query itself correctly expresses what you are searching for. Feel free to ask a question on Atlassian Answers or write to support@almworks.com if you need help with S-JQL.
- Probably, JIRA indexes that are used for searching have become corrupt. Please try to do a full reindex of JIRA — note that you should use Lock JIRA and rebuild index option, the other one is known to not help when indexes are corrupted.
- If the query still returns strange results, please go to the Structured JQL Troubleshooting page and follow the instructions outlined there:
Here,
<base URL>/secure/StructuredJqlTroubleshooting.jspa
base URLrefers to the JIRA base URL.
On this page, you will be able to run a Structured JQL query and collect extensive logs which we in ALM Works can inspect in order to track down the issue.
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