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- P configures Deskzilla and connects to Bugzilla using the account of U.
- After that, P creates and runs a query for all bugs U will be working with. For example, all bugs belonging to a particular project. Deskzilla can work with up to 2010,000 bugs.
- P downloads all details for these bugs: Ctrl+A to select all bugs, then Right-Click | Download Details and Right-Click | Download Attachments to download all information and, if necessary, attachments.
- P closes Deskzilla and packs workspace directory to an archive. Sends the archive to U.
- U unpacks the archive to the workspace directory and runs Deskzilla.
- U runs the search, modifies the existing bugs, creates new bugs, etc.
- U exists Deskzilla, packs the workspace directory and sends the archive to P.
- P unpacks the archive to the workspace directory, runs Deskzilla, uploads all changes to Bugzilla, runs synchronization and downloads updates from Bugzilla.
- Go to step 4.
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