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- Switch on the Diagnostics Mode through the Tools menu.
- Reproduce the problem.
- If you have any connectivity issues, try to repeat the action that's causing the problem.
- If you have incorrect data in the application, try using Right-Click | Reload JIRA Configuration on the connection icon in the navigation area and make sure you wait until synchronization finishes.
- Exit the Diagnostics Mode. You can do it either through the Tools menu, or by clicking Recording Diagnostics link at the bottom of the screen.
- Once you exit, an Explorer window will be shown with the logs folder selected.
- Add this folder to an archive and send it to us.