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This article applies to: JIRA Client 3.5.1, Deskzilla 3.1.1 running on OS X 10.9 Mavericks operating system

Problem

Trying to launch the application for the first time, you get a message from OS X telling you that the app "is damaged and can't be opened".

Solution

OS X Gatekeeper shows this message because the application bundle is not digitally signed. To run the application for the first time, you will need to disable Gatekeeper as follows:

  1. Go to System Preferences... | Security & Privacy | General tab.
  2. Click the Lock icon in the lower left corner and enter your password to make changes.
  3. Select Allow apps downloaded from: Anywhere.

You can enable Gatekeeper again after the first successful launch of the application.

 

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