To be able to synchronize with Bugzilla it is necessary to configure the Bugzilla connection.
To create a new connection, do the following:
- Select New Bugzilla Connection from the Connection menu item.
- In the pop-up window specify the Bugzilla URL and login credentials.
- If anonymous access is selected, the application works in read-only mode and the user cannot modify any bugs.
- Click the Advanced Settings button to configure the following parameters if necessary:
- E-mail suffix (What is it?)
- Charset for interacting with Bugzilla over HTTP
- Timezone
- HTTP Proxy
- After all required parameters are specified, click Next.
- If your Bugzilla is configured to use e-mail suffix and your login name is not your e-mail address, you are prompted to provide your e-mail address.
- After that, Deskzilla will try to connect to server. If there are connection problems, a notification with a possible reason is shown (i.e. Invalid Username Or Password).
- If the connection is configured correctly, the products selection window is shown. Select the products you want to work with and click Next.
- Specify the connection name and finish the connection configuration.