Connection Configuration

To start working with Bugzilla it is necessary to configure a connection with a Bugzilla server. Create a new connection when running Deskzilla for the first time.

Creating New Connection

To create a new connection:

1. Select New Bugzilla Connection from the Connection menu.
2. In the New Connection Wizard specify the Bugzilla URL, user login and password.

   If anonymous access is selected, the application works in read-only mode and you cannot modify any bugs or create new ones.

3. Click the Advanced... button to configure the following parameters if necessary (in most cases there is no need to do this configuration):
   1. E-mail suffix. If your Bugzilla is configured to work with user names instead of e-mails you should specify the e-mail suffix used for your server configuration.
   2. Charset for interacting with Bugzilla over HTTP. This setting is only necessary for versions earlier than 3.0.
   3. Timezone. This setting is used for older versions of Bugzilla to specify the server timezone.
   4. HTTP Proxy
4. After all required parameters are specified, click Next.
5. If your login name is not an e-mail address and your Bugzilla is configured to use e-mail suffix, you are prompted to provide your e-mail suffix. If your Bugzilla does not use e-mail suffix, click Next.
6. Deskzilla will try to connect to server. If there are connection problems, a notification with a possible reason is shown (for example, "Invalid Username Or Password").
7. If the connection is configured correctly, you are prompted to select the products you want to work with. Select the products and click Next.

   When adding products select only the necessary ones as this will reduce the local database size and ensure optimized application performance.

8. Specify the connection name and finish the connection configuration.
   

After the connection is configured Deskzilla will automatically download Bugzilla configuration (products, versions, etc) from the selected Bugzilla server.

Viewing, Modifying, and Removing Connection SettingsTo see connection settings, select Show Connection Info from the Connection menu.

To modify connection settings,

• select Edit Connection Settings either from the Connection menu or
• from the connection context menu by right-clicking the connection name in the Navigation Area. After that go through the same steps as for a new connection creation.

To remove a connection,

• select Remove Connection from the Connection menu.
• Right-click the connection name in the Navigation Area and select Remove Connection.