To upgrade Deskzilla, do the following:
- Stop Deskzilla if it is running.
- Backup your workspace.
- Depending on your operation system do the following:
- For Windows:
- Run the downloaded installation file.
- When prompted for installation directory select the directory used for previous installation.
- For Linux unpack the downloaded archive over the previous version.
- For Mac OS X copy the application from the downloaded image over the previous version.
- For Windows:
- After launching the new version for the first time, run full synchronization with File | Synchronize menu.
- If you're using Bugzilla flags, Deskzilla needs to reload bugs from Bugzilla in order to get information about their flags. Right-click the most generic query that you're using (like "All Open Bugs") and select Reload Query from Server.