Knowledge Base
Page tree
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 5 Next »

Reason: Diagnose a problem in the application that does not manifest itself as an Exception.

Result: More extensive information in Deskzilla log files.

Procedure:

  • Shut down Deskzilla if it is running.
  • Start Deskzilla with debugging options:
      
    deskzilla_verbose.bat
    or
      
    deskzilla.exe \-J-Ddeskzilla.debug=true \-J-Dbugzilla.dump=all \-J-Ddebug.httpclient=true \-J-ea
    or
      
    java \-Ddeskzilla.debug=true \-Dbugzilla.dump=all \-Ddebug.httpclient=true \-ea \-jar deskzilla.jar
  • When Deskzilla starts, try to reproduce the problem that is being diagnosed.
  • If you know a workaround for this problem, reproduce the workaround also.
  • Shut down Deskzilla.

What's next: Make a zip archive with all log files (all files in "log" sub-directory under Deskzilla workspace directory), and send it to support@almworks.com. Please do not forget to mention bug ID or forum topic or anything that is enough to identify the issue under investigation. Support team will answer shortly.

  • No labels