Problem: All custom info and predefined queries disappear.
Problem: Deskzilla (JIRA Client) wouldn't start, hangs with the splash screen on.
Solution: Restore your queries from backups
config.xml
file, which stores all configuration, including your connection and queries information. This file is being automatically backed up into "backup" sub-directory in the workspace.config.xml
over the working version of config.xml
.If you don't have local modifications in Deskzilla, it is also advisable to clear local database and reload bugs from server.
One of the reasons why all your queries were lost could be that somehow the workspace directory has been deleted. In that case you won't find old enough backups of config.xml. If you have any other backups, probably system backups of your hard drive, you can try to restore from there.
To help us investigate what the problem is, please send us a ZIP archive of all the log files, that are located in log subdirectory of the workspace.
Problem: Deskzilla Clears Fields
Possible reasons:
After you change a bug, upload may not happen for the following reasons:
You always can see the number of locally modified bugs in the status bar (the number displayed near the modified icon). If you click the number, you get a list of locally modified issues. |
If you have created new Bugzilla fields recently, select File | Synchronize menu item so Deskzilla reloads full metadata from the server. If the problem persists, please restart Deskzilla.
Also, if the problem persists, please have the issues that you are about to edit downloaded completely from server. To do so: right-click on an issue and select Download command. You can also select a number of issues (or all of them using Ctrl + A) and download details for all of them. While download is in progress, you will see Synchronizing... message in the status bar. After every detail is downloaded, the issues won't have partially downloaded status in the first column of the Issues Table.
Problem: Bugs are not uploading and synchronizing properly. Sometimes Deskzilla fails when adding a comment or changing the deadline
Please collect some additional information for us:
C:\Documents and Settings\username\.Deskzilla\log
– see the instruction for details), and send it to us with a description of what actually happened compared with what you expected.