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changes.mady.by.user Igor Sereda

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Comment: Migration of unmigrated content due to installation of a new plugin

Problem: All custom info and predefined queries disappear.
Problem: Deskzilla (JIRA Client) wouldn't start, hangs with the splash screen on.
Solution: Restore your queries from backups

  1. Locate Deskzilla's workspace directory. The workspace directory contains config.xml file, which stores all configuration, including your connection and queries information. This file is being automatically backed up into "backup" sub-directory in the workspace.
  2. Look for a file in "backup" subdirectory dated before the day when predefined and custom queries have disappeared. If such file is present, you can try to restore the old configuration. To do so:
    1. Close Deskzilla if it is running.
    2. Make a complete backup of your workspace
    3. Copy the backup version of config.xml over the working version of config.xml.
    4. Start Deskzilla.

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