How to Collect Detailed Logs in JIRA Client and Deskzilla

To help us understand what is causing some specific problem, you can collect the detailed logs while reproducing the problem and send them to us.

To do it, please do the following:

1. Switch on the Diagnostics Mode through the Tools menu.
2. Reproduce the problem.
3. Exit the Diagnostics Mode. You can do it either through the Tools menu, or by clicking Recording Diagnostics link at the bottom of the screen.
4. Once you exit, an explorer window will be shown with the logs folder selected.
5. Add this folder to an archive and send it to us.